In this week’s episode of 4-Quarter Lives, Avivah Wittenberg-Cox talks with Dawn Browne. Dawn is the People & Talent Director of Fuller’s, a hospitality company that runs some 200 hundred pubs and restaurants in the UK, across London and Hampshire, and employs 5,000 people. In today’s talent-strapped Britain, Fuller’s has been running contrary to the ageism many people accuse companies of. They have been going out to recruit older workers, and wooing them with flexibility and benefits. Recently they announced a new partnership with Rest Less, a digital community and advocate for people aged over 50, with a view to attracting more mature workers.
Dawn Browne is a highly experienced people and development director, with a background in both hospitality and travel – two sectors where customer relations are key for consumer loyalty. She is convinced that older people bring particularly high levels of customer service and interaction. She tells us why this is so important for the business, what generational balance brings, and how to build it, sustainably.
Some Useful Links:
For a link to Fuller’s, click here
For a link to Rest Less, click here
Dawn Browne: FULLERS - A Company that Thrives on Generational Balance