Feb 22 • 32M

Dawn Browne: FULLERS - A Company that Thrives on Generational Balance

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Avivah Wittenberg-Cox
You are likely to live longer than you think. Are you ready? Science has gifted us ever longer, 100-year lives. This impacts… everything! From couples and careers - to companies and countries. We’ll interview the experts who are exploring the consequences – and the individuals applying it to their own lives and choices. Generational and gender expert Avivah Wittenberg-Cox talks with people designing new ways of living, working and loving at all ages – across life’s 4 quarters.
Episode details

In this week’s episode of 4-Quarter Lives, Avivah Wittenberg-Cox talks with Dawn Browne. Dawn is the People & Talent Director of Fuller’s, a hospitality company that runs some 200 hundred pubs and restaurants in the UK, across London and Hampshire, and employs 5,000 people. In today’s talent-strapped Britain, Fuller’s has been running contrary to the ageism many people accuse companies of. They have been going out to recruit older workers, and wooing them with flexibility and benefits. Recently they announced a new partnership with Rest Less, a digital community and advocate for people aged over 50, with a view to attracting more mature workers.

Dawn Browne is a highly experienced people and development director, with a background in both hospitality and travel – two sectors where customer relations are key for consumer loyalty. She is convinced that older people bring particularly high levels of customer service and interaction. She tells us why this is so important for the business, what generational balance brings, and how to build it, sustainably.

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